In today’s post, I wanted to talk about a company that’s almost always hiring at-home sales representatives. Known as Concentrix, this behemoth employs more than 270,000+ people around the globe, which means there’s almost always an opportunity available and even room to grow in the ranks.
This is a diverse, global operation that works with a variety of big name clients, many of which you have heard of. Most of these jobs will require that you accept inbound calls and help customers resolve any issue they may have. In some cases, you may make outbound calls to pitch a product. It will depend on which job posting you apply to as there will be a few to choose from.
As long as you can type efficiently and you don’t mind talking on the phone all day, it seems like an okay opportunity to consider. You won’t make a ton, but it could be a decent way to collect a paycheck and even benefits in some cases.
If you’re looking for either a part or full-time job where you can work from home, let’s see if Concentrix may be a legitimate remote job to consider.
What is Concentrix?
If you have never heard of the company before, don’t worry, as you’re not alone. The company is massive; however, many have never heard of it, mainly because they work behind the scenes and don’t actively promote themselves.
The company was founded in the early 2000s, effectively as a way to provide Fortune 500 clients with a variety of services, from call center representatives to accounting and marketing management services. They are more like a middleman/jack-of-all-trades that are able to provide many services so that these companies don’t have to worry about another department.
As I write this, the company works with more than 80+ Fortune 500 companies, and is, indeed, a 100% legitimate organization.
Of course, as with all jobs, there are requirements if you’re interested in applying to the job, however, they aren’t as bad as you expect.
For most entry-level jobs found at the company, this is what’s expected of you as an applicant:
- you must have a quiet, distraction free environment when accepting calls
- at a minimum, you must have a high school diploma/GED
- you need to own a PC with high-speed internet access (no hot spots or satellite internet)
- dual monitors are highly recommended
- smartphone is required for verification purposes
Aside from the equipment requirements, the company is also looking for someone who has the following skills:
- closing skills
- prospecting skills
- can negotiate
- product knowledge
- can build a relationship
- customer service skills
Job Overview – Workday
You will want to picture this as a call center job, only that you will be working in the comforts of your home with no physical co-workers nearby.
When you get on boarded, they do ask that you’re available seven days a week, but you won’t work every day. Instead, your schedule will vary, but this will be explained to you during the interview. IF you want a 9-5 job, this isn’t going to be for you as the schedule will greatly vary. And, unlike most jobs I talk about, wherein you can work whenever you want, this isn’t the case here, as you will be considered an employee by the company.
Most of the job requires you to log in, connect to the company’s system and then start taking inbound calls if you’re an inbound specialist. In other cases, you may have to make outbound calls using a phone list they provide you.
All metrics, while you’re working, are recorded and in many cases, you may have to promote additional packages, etc to customers while they are on the phone. For example, DirecTV was once a customer of theirs and you would have to recommend a sports package each time someone called in, even if they were calling about a bill. Sales quotas may have to be met, and if you don’t do so, you may be punished. A lot of people complained about the stress in regard to this.
If you’re not comfortable with sales or talking with angry customers, it’s not going to be the job for you, but this can be said about any call center option.
How Much Does Concentrix Pay?
The company doesn’t come out and tell you how much you’re going to make, but from the many reviews I read online, the starting wage seems to be in the $11 to $14 per hour range. Also, if you work more than 30+ hours a week, you can be eligible for benefits such as health insurance, retirement and even paid time off.
Remember that this is the starting wage and there’s room to grow throughout the company. I did read in a few reviews that some saw promotions within one year.
As mentioned, Concentrix is almost always hiring, and you can find all of their official job postings via this link. In the case it’s broken, you can go to Concentrix.com and search for the careers page to find the most up-to-date job. As a note, ALWAYS apply via the official Concentrix site and never apply via a third-party. Seeing this company is quite large, this is highly recommended to help avoid fraud on your part. Many websites, unfortunately, try to steal your data, hoping you trust them as a job applicant portal.
Once you’re on the careers page, you should be able to see the remote jobs only.
When I was writing this, for instance, you could see that there were a few jobs, mainly jobs that required you to be bilingual. This isn’t always the case, however, as the company will post a bunch of jobs all at once, and it’s the reason I recommend you set up job alerts to know when these jobs do go live.
Concentrix doesn’t hire in all 50 states, but they do hire in 35. Be sure to pay close attention to the state beneath the job title to see which states can apply.
After you apply, you will need to wait for an email if they accept you, in which you will talk with a recruiter during a video/phone interview. This lasts about 30 minutes, on average. If you pass the interview, then you will receive a job offer, in which you can accept/deny and then proceed to the paid training. Training lasts about two weeks before you start your gig and you will be compensated for your time. This is standard for almost any call center gig. By the time you’re done, you should be knowledgeable about the client you’re about to work with.
The Reviews Online
I did find a ton of reviews online, many I wanted to talk about below.
On Reddit, I found so many threads about people telling us to avoid Concentrix. This thread, for example, detailed their experience and said the whole process, particularly the interviewing and training, wasn’t organized at all. Even when you’re hired, it seemed as if there was a lot of blame put on you, even if it’s not your fault. Some other Reddit threads talked about the high stress of sales pressure and the long hours. This could be said about any call center job, however, even if it is remote.
Indeed has more than 30,000+ reviews with an okay 3.4/5 rating. Most bad reviews revolved around work-life balance, low pay, job security and the micro-management.
Glassdoor had close to 24,000 reviews with a 3.7/5 rating. 68% would recommend it to a friend and highlighted the training, benefits and the work environment. However, many complained about the lower salary, no work/life balance and it seemed as if many managers micromanaged everything you did.
- work remotely
- a very reputable company with hundreds of well-known clients
- very low entry barrier
- paid training
- benefits if you work more than 30+ hours a week
- you need to be available seven days a week
- you may need to purchase equipment (monitors, computer, etc)
- jobs aren’t always available
- only in 35 states
Concentrix is 1,000% legit and it’s an okay option if you want a remote call center job. You won’t make much and you will have to deal with a lot of stress, both meeting sales quotas as well as dealing with angry customers, but some people don’t mind. I don’t know your personality, but if you’re getting anxious just reading this scenario, then you may want to consider another alternative as call centers aren’t for everyone.
In the end, it’s a mixed bag. Some people love that it’s a solid full-time gig with benefits while others can’t stand the stress. It’s going to greatly depend on you. If you do get hired, you will get paid and you will have a lot of work, let it be known. And, if you don’t see a job posted, just keep checking back as they are always posting jobs on the site link mentioned above.
As always, if you want to comment on your experience or add to what I have written, feel free to sound off in the comments below.
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