If you’re looking for a legitimate job where you can work from home, you don’t have to look far, as there are plenty.
In today’s guide, I wanted to talk about a very popular work-from-home gig — chat operator jobs. This is a job as it sounds. You chat with customers, either over the phone or via a chat box, to resolve any inquiries they may have.
That being said, you need to know that even if this is not a phone job 99% of the time, it doesn’t mean that everything will go smoothly. While it may appear to be a stress-free choice of work, you will still be required to put in 100% of your attention. The reason is that there are instances when you will have to deal with multiple chats at a single time.
If you like the idea of working from home and interacting with the public in a way, then this job could be for you. Let’s find out!
What Does a Chat Operator Do?
A live chat operator’s job is to respond in a timely manner to inquiries from clients and prospective customers regarding a product or a service provided by a company. This instantaneous interaction online is a chat operator’s main responsibility; however, the operator may also have various other tasks to complete, and this would be dependent on their location.
The tasks that live chat agents need to perform are primarily dependent on what the companies and clients need. Most often, a combination of these tasks are required:
Customer support
Sales agent
Virtual assistant
Technical support
Email support
Simply put, you will chat with a customer as you would any instant messenger, often using a script, to figure out a solution to a problem.
What Do I Need to Get a Chat Operator Job?
In order for you to land a live chat operator position, you may need to possess a background in customer service, have superior typing abilities, and a high school diploma in the least or GED as these requirements are what most companies look for in applicants for chat operator positions. All job requirements vary, but like any job posting, you will know what’s expected of you before you apply.
There are several qualities that will give you better chances of getting a live chat agent position. This can include…
A minimum of 40 wpm (words per minute) with high accuracy
Near-native skills in English or in other specified languages
Superior grammar and punctuation
Ability to remain mentally sharp even in high-pressure situations or environment
Ability to work independently
Outstanding multitasking abilities
Punctually follows assigned remote schedules
Can acclimatize to various circumstances without difficulty
What is the Salary of a Chat Operator?
A live chat operator can earn about $10 to $25 an hour. How much you make can depend on where you apply to as well as what your salary setup looks like. For example, some companies may offer a commission, whereas some will strictly pay you by the hour, no matter how much you work. Some may pay you by the minutes you talk. It all varies, but this seems to be an hourly range to consider.
Can I Find Work as a Live Chat Agent Even if I’m Not in the U.S.?
The job of a remote live chat operator can be done just about anywhere in the world, so your geographical location is not an issue for many companies. Most firms that hire live chat operators will typically require mainly language fluency. Even so, there are some organizations that will require you to be based in the US. or any specific location they need you to be in.
What Benefits Will I Enjoy as a Live Chat Operator?
There are different factors that will affect the type of benefits you will get. These include the following:
The number of hours you put in daily
If you’re an independent contractor
If you’re a regular employee or
If you’re on probation
Besides paid overtime, live chat agents who are independent contractors normally have no benefits. In contrast, operators who are regular and full-time employees are usually entitled to more benefits. Among these are, paid-time offs, health insurance, holidays, parental leave, and 401k, to mention some. This is rare, however.
Is There a Fixed Number of Working Hours in a Week?
The time you spend weekly working as a live chat operator will depend on the project assigned to you or the company that hired you. In many cases, the job posting will specify the number of hours that you’re required to work.
Many companies offer a flexible schedule, so you can decide whether to work as little or as much as you prefer. A company may indicate that you need to work for 10 to 20 hours each week if you’re on a part-time arrangement. They may also expect that you render a minimum of 40 hours each week if you’re hired full-time. In other instances, your client or the company you work for may specify a maximum number of hours that you need to render in a week.
Do I Need to Graduate From College To Land a Live Chat Operator Job?
A lot of companies who hire live chat operators are not so strict when it comes to the educational achievement of their employees. They typically have the most basic requirement, which is a high school education or a GED equivalent. There are others, however, who will hire someone who has a bachelor’s degree or an individual with a customer service background. This isn’t that common, however.
In the event that you’re looking to work as a technical support agent, then you may have brighter prospects if you’re holding a computer science diploma. You may also find that a bachelor’s degree, a medical license, or relevant experience will likely land you a legal or medical account.
If you don’t have a college degree, it doesn’t matter as 99% of these jobs don’t require one.
Live Chat Operator Jobs
Listed below are the best chat operator jobs hiring now.
Do keep in mind that these companies don’t always hire, but I have found that often have an opening. I will provide a link to the application page as well as the benefits/compensation package often offered. This can change at any time.
1. Dyson
Dyson is a family-owned technology enterprise with a presence in over 80 countries. With 14,000 employees, it provides vacuum cleaners and other home-cleaning products. It operates a Contact Centre composed of front-line individuals trained to effectively communicate with clients about services offered, handle remote troubleshooting and issues, as well as strengthen and develop customer relationships.
Requirements
Depending on what particular position is applied for, requirements often include:
Knowledge and understanding of CRM systems
Previous customer service experience
Knowledge of payment processing
Ability to perform technical diagnostics
Effective communication and customer support
Auditing and reporting
Compensation and benefits
An hourly rate of $16
Health and wellness benefits including medical, dental, and vision
Check out the various job openings here. Job openings may include: Customer Service Representatives, Customer Service Advisors, and Customer Care Advisors.
2. Smith.ai
Smith.ai is a provider of chat agent services spread across North America, from Washington to Florida and Canada to Mexico. Based in Palo Alto, CA, the company utilizes a highly skilled global team backed by its AI technology designed to deliver high standards anytime. Virtual receptionists and Web Chat and Messaging agents at Smith.ai offer 24/7 live chat operator services.
Requirements
For its virtual receptionist position, Smith.ai requirements include:
Strong typing skills and multitasking abilities, at minimum 40 wpm with 100% accuracy
Can work flexible hours in a remote and quiet setting
Has access to high-speed internet
Proficient and confident computer user
Experienced professional communicators
Compensation and benefits
Chat agents in the US start at $15 per hour
For chat agents outside the US, the hourly rate is $11
Healthcare benefits for agents working 30+ hours weekly (US only)
Kelly Connect is a provider of at-home agent solutions, from onboarding and training to high-touch account management. It features flexible contact center outsourcing services, offering customized support services, contact center staffing, technical support, technology and compliance, operations management, and customer service. One of its job openings is Call Center Representative.
Requirements
Experience in a call center environment
Ability to work remotely
Independent and responsible
Excellent communication skills
Compensation
The salary of a Kelly Connect live chat operator starts at $13.50 an hour. A Customer Service Representative position offers the following:
SiteStaff Chat is a company focused on providing its various clients with the highest possible quality prospects through chat support agents. The chat service provider hires virtual chat hosts to provide assistance to online clients in various industries. SiteStaff is well-known in the field, so getting a job there may require a longer waiting period. Still, you can apply right away when the company posts an opening.
Requirements:
Typing speed of 65-75+ wpm with 100% accuracy
Problem-solving abilities with high-level communication skills
Excellent grammar, spelling, and punctuation
Should be able to handle up to 4 conversations at the same time
A team player
Possesses empathy in chat with clients
Ability to self-manage and work independently
Has prior experience
Ability to chat in different languages
Compensation and benefits
A SiteStaff chat operator can earn up to $10 an hour.
How to apply
Go to SiteStaff.com to review their business and resources. Send your resume to salesapplicants@sitestaffchat.com for evaluation.
5. Mod Squad
Mod Squad has been known to have the best high quality chat supporters and social media monitors since 2007. Formerly called the Metaverse Mod Squad, its popular clients include Warner Bros. Media, Topps, NFL, and PBS Kids. Live chat operators for this service provider will be a part of different tasks including moderating forums, handling communities, and chatting with customers over social media. Mod Squad will evaluate a chat agent’s skill level in selecting the type of project that will be assigned to them.
Requirements
Strong communication skills
Superior listening skills
Ability to multitask
Ability to work flexible shifts when necessary
Manage stressful situations easily
Compensation and benefits
Potential salary of $8 to $15+ per hour
Flexible work hours
Medical and other benefits
401k
Unlimited vacation policy
How to apply
Fill out an application at https://modsquad.com/careers/. If you’re looking to work from home, make sure to check that it is a Remote or USA job since Mod Squad offers numerous jobs worldwide.
6. Asurion
Asurion hires live chat operators who work from home. The company, which supports over 300 million clients. offers chat support services for various industries such as tech repair to corporate roles. Asurion offers to send its agents a phone and a headset.
Requirements
Employment status of W2
Compensation and benefits
Rate starts at $13.50, paid bi-weekly
How to apply
Search for your preferred position here. On the search bar, type in Chat. This will yield a list of jobs related to live chat operators.
7. OutPLEX
OutPLEX is a company that provides live chat and teleservices. It hires work at home customer care agents who can render services as customer service representatives. Job responsibilities include handling general customer queries via chat or phone, implementing company solutions, clarifying issues, resolving customer disputes, and escalating unsettled issues via appropriate channels.
Requirements
Ability to type 30 to 50 wpm with 100% accuracy
Must be able to multitask and can manage 3 chats simultaneously
Strong interpersonal and communication skills
General education degree
Experience in sales a plus
Compensation and benefits
Hourly rate of $12
Full-time work
How to apply
Choose from among the list of job openings found here. Fill out the application form for the preferred position, upload your resume, and submit.
8. TeleTech
TeleTech is an international business outsourcing company that provides support to its clients worldwide through customer service associates and call center representatives. It operates in six continents and has over 60,000 employees. TeleTech customer service representatives in the US will typically answer incoming communications from customers. TeleTech offers full-time, part-time, and seasonal job openings.
Requirements
Experience in customer service
High school diploma or equivalent
Computer savvy
Compensation and benefits
Base hourly wages range from $11.50 to $15.00, depending on the program.
Competitive performance bonus
How to apply
Click here to view work from live chat operator home jobs at TeleTech.
9. Apple
Apple live chat operator jobs are not really hard to land, in contrast with common notions. In fact, the company has pretty simple requirements that anyone interested in the job can easily comply with. Among the company’s job offerings are the Home Advisor positions, depending on your location, which offers competitive pay and numerous perks. Apple live chat operator jobs can either be full-time or part-time.
Requirements
At least 2 years of experience in customer and technical support and in troubleshooting
Must pass a background check
Typing speed of 40 wpm
A reliable high-speed Internet service
Compensation and benefits
$10-$25 per hour
12 sick days and 12 vacation days
Dental and medical insurance
Eligibility to participate in the company’s stock plan
A 401k plan
Employee and family discounts
How to apply
Click on this link for the details on how to apply for a Home Advisor position. You can also read my in-depth review on this job.
10. Amazon
Amazon likewise is offering live chat operator jobs from home. For the company’s peak seasons, employees can work for up to 60 hours per week, depending on call, chat and email volume. If you prefer a fast-paced environment, you can consider applying for a position here.
Requirements
High school diploma or GED equivalent
At least 6 months of customer service experience
Availability to work at least 20 hours during regular weeks and up to 60 hours for peak seasons
High-speed Internet connection
Knowledge in Microsoft Outlook and Internet Explorer
Compensation and benefits
$15-$20 an hour
Paid time off and holidays
Employee discounts
401K plan
Health care coverage
Parental leave
Insurance
How to apply
Go to this link to explore the application process.
11. The Chat Shop
The Chat Shop is a London-based company that offers chat operator jobs that you can do from home. With its wide variety of clients around the world, The Chat Shop operators deal with customers in various industries, with responsibilities ranging from providing customer assistance, selling services, to increasing leads. Employees have the opportunity of working full-time rather than be an independent contractor.
Requirements
Excellent skills in communication and grammar
Typing speed of 65 wpm with above 97% accuracy
With previous customer service phone experience
Ability to multi-task and handle concurrent chats with various concerns
Strong organizational skills
Good response rate of less than 40 seconds
Commitment to a minimum of 20 scheduled hours a week
Compensation
$11.90 per hour for a full-time, fully remote Customer Service Agent in the US
How to apply
Click this link to check out the available chat operator jobs today.
12. LiveWorld
LiveWorld employs Social Media Agents in the US and in different parts of the world. The agents are tasked to provide various services such as social customer service, protection of brand or image, adverse events management, and engagement for marketing objectives. Primary responsibilities of this part-time job include monitoring social media posts, sending responses to queries, and interacting with clients.
Requirements
College degree or equivalent experience
Fluency in English
Experience in online moderation and engagement and/or online customer service
Concentrix is one of the world’s largest providers of customer engagement solutions in industries. Concentrix offers full-time and part-time work at home jobs in various shifts. You can apply for a position in sales, service or technical support.
Requirements
High school diploma or GED
Lives in the US, Canada or Europe
Prior customer service background
Compensation and benefits
Starts at $10 an hour, depending on geographic location and skill set
Paid virtual training
Performance bonuses
401K
Medical and dental benefits
How to apply
Work at home jobs at Concentrix can be accessed here.
14. Sutherland
Sutherland is a global digital transformation organization that hires virtual customer service agents to serve its clients in different fields. Customer service and sales representatives provide clients with phone support as well as chat and email communication while working from home.
Requirements
Full-time availability
At least one-year experience in customer service
High school diploma or equivalent
Excellent communication skills
Compensation and benefits
An hourly wage of $16 an hour with a potential monthly performance incentives
Support.com offers customer and tech support and security solutions through its text chat operators based in different countries. The company offers a 100%-work-from-home setup that utilizes an innovative homesourcing model. Applicants can choose between a part-time or full-time position. Qualifications depend on position applied for.
Requirements
Experience in a call center environment
Fluency in written and verbal English
Knowledge of various software and applications
Ability to multi-task and maintain high level of confidentiality
Organized, detail-oriented, with excellent time management skills
Compensation and benefits
$10-$14.99 per hour depending on the position
Medical and dental insurance
Paid vacation and floating holidays
Paid life insurance
Employee assistance programs
Bonus opportunities: referral, pay-for-performance programs, etc.
Needle is a provider of customer service and chat support through its home-based agents. Called Brand Advocates or Needlers, these customer service representatives are independent contractors who help in building a connection with different brands and their customers for a smooth shopping experience.
Requirements
Typing speed of at least 35 wpm
A desktop or laptop with reliable Internet
Compensation
Incentive points are based on several factors such as the response time to chat requests, number of sales made, and customer satisfaction scores.
How to apply
You can get started via this link or you can wait until the company hires for a particular position.
17. Arise Virtual Solutions Customer Support
Arise is a provider of customer care services that connect brands to a network of chat operators working from home. You can also start your own customer support business through Arise. Requirements and qualifications are dependent on the position applied for.
Requirements
Quick learner who thrives in a fast-paced environment
Excellent customer service skills
Excellent verbal and written communication skills
Previous knowledge in the field related to the position applied for
Organized and self-disciplined
Compensation and benefits
Competitive pay
Health, dental, and vision benefits
401k
Tuition reimbursement of $4,000 each year
Generous PTO plan
Maternity and paternity paid leave
Life and disability insurance
How to apply
Click this link to check out their current job opportunities.
18. Live Chat Operator for Sedgwick
Sedgwick, a global provider of insurance claim services, hires remote live chat operators who work as independent contractors in the US and in different countries. Applicants have the option to work on-site or choose from Sedgwick’s numerous telecommuting and remote positions.
Requirements
Excellent oral and written communication and presentation skills
Analytical abilities
Computer literate particularly Microsoft Office products
Ability to work with a team and meet or surpass performance competency
Previous related experience, depending on the position being applied for
Click on this link to start your career search at Sedgwick.
19. Live Chat Agent for ECS Virtual Support LLC
ECS Virtual Support LLC provides virtual customer support opportunities to US residents looking for remote jobs. Customer service representatives can work part-time or full-time. Full-time ECS agents are required to work a minimum of 40 hours a week while part-time agents must commit to at least 25 hours a week.
Requirements
A computer, a reliable Internet, and a quiet space to work in
Excellent computer, typing, and communication skills
Must have a high school degree or equivalent
Must pass a standard background check, drug test, technology check, and voice assessment
Compensation and benefits
$10 per hour for a full-time position; $8 per hour for part-time agents
Zapier offers text chat operator work opportunities in almost 30 countries. There is a wide array of job openings that span various fields such as accounting and finance, engineering, design, marketing, and support.
Requirements
Previous related experience in the position being applied for
Site5 is a web hosting services provider that employs chat operators in customer service positions. The company hires full-time, remote chat hosts and sales associates for live chat engagement services.
Requirements
Must have a dependable computer and high-speed Internet connection
Typing speed of 65-75+ wpm with perfect punctuation, grammar, and spelling
Excellent written and spoken English
Superior customer service skills
Ability to multi-task, able to carry on 3-4 conversations concurrently
General knowledge of web hosting
A commitment to work15-20 hours a week
Compensation and benefits
Average hourly rate of $14
Competitive training wage
Weekly bonuses
Paid time off
Medical coverage
Opportunities for career advancement
How to apply
To apply as a chat host or sales associate at Site5, click here.
22. Gear Launch Text Chat Operator Jobs
Gear Launch is a global customer support brand that provides assistance to Shopify clients through remote text chat agents. As Gear Launch continually grows, it is always on the lookout for qualified job seekers interested in rendering remote chat services.
Requirements
Excellent communication skills
Access to a reliable computer with high-speed Internet connection
BestBuy is among the largest online stores for computer accessories, smartphones, and electronic appliances. It recruits text chat operators in the country to assist in handling customer inquiries from their home.
Requirements
Experience in technical or consumer support
Sound knowledge about Microsoft and Apple products
Previous troubleshooting experience preferred
Excellent communication skills
Excellent customer service experience
Compensation and benefits
Average rate of $11 an hour, with a required weekly work commitment of 35 hours, which equates to $385
Uber, a popular ride-sharing service, recruits text chat operators who handle various customer inquires and issues through phone, chat, or email. Due to the range of services provided by Uber, chat agents are required to complete a 3-day training in preparation for an efficient chat operator
Requirements
Superior communication skills
Commitment to render 40 hours a week
A Bachelors’s degree in Business, English, or Communications is an advantage
OutPLEX is a provider of outsourcing services for live chat and text support customer functions. The company regularly hires work-at-home agents who liaise between customers and business entities, and address general questions, issues, and solutions via chat or phone.
Requirements
Ability to type at least 30-50 wpm with 100% accuracy
Ability to multi-task
Experience in customer support
Ability to find product information using provided tools
Sales experience an advantage
High school diploma from an accredited institution
A Windows computer hardwired to the Internet
Compensation and benefits
Commission-based but may earn an hourly rate of $11
Upwork is a freelance talent marketplace that continuously hires chat operators to perform customer service functions. To browse the site, you need to create an account, which you can use to promote your services and communicate with your customers, as well as for timekeeping and payment tracking purposes.
Requirements
Good communication skills
Proficient typing skills
Typically requires a commitment of 30 hours a week
Attention to detail
A quiet work-from-home environment
Compensation and benefits
$3-$15 per hour, depending on the position and the client
Fiverr is an opportunity for text chat operator jobs to showcase their services and land clients who can be located anywhere in the world. You first need to sign up in order to create a gig, also called a Fiverr gig. The cost to create a gig is $5. When you’re done creating a gig and it goes live, it will be listed in the appropriate category in the marketplace.
28. Televated Chat Jobs
Televated is a popular provider of work at home jobs, such as chat operator jobs, and provides its agents with the ability to perform email support work and live chat. The agents are independent contractors who provide various services to clients, including taking orders and performing chat-based technical support.
Requirements
A computer and high-speed Internet
Dedicated line and noise-canceling headsets for the phone
Compensation and benefits
An average rate of $8 an hour
Incentives of $0.50 an hour if you complete your scheduled hours
29. Live World Jobs
LiveWorld offers social media solutions for companies aiming to develop excellent customer relationships. LiveWorld’s social media agents manage a brand’s clients in the online environment through social customer service, engagement in their marketing campaigns, brand image protection, and adverse events management.
Requirements
Strong people skills with excellent communication abilities
Excellent grammar and appropriate punctuation
Must be fluent in English
Strong keyboard skills
Experience in online moderation and engagement
College degree or equivalent experience is an advantage
Indeed is an online job marketplace that you can use to find chat operator jobs. To use this job-search platform, you only need to type in “remote chat jobs” and the results will display the positions available locally and nationally. You can use filters to refine your search and narrow it down by keyword, job title, location, company, or salary.
31. FlexJobs
FlexJobs is a subscription service for job hunters that offers remote work from home and flexible jobs in numerous career categories. For a fee, you can get unlimited access to work opportunities at FlexJobs, free skills testing, a personalized portfolio, and email alerts. Fees range from $6.95 for a weekly subscription to $49.95 annually.
Final Thoughts
With the numerous work opportunities for live chat operators, you have more chances of finding the most ideal one that will suit you. I hope this list at least gives you a stepping stone to a job that can keep you happy for quite some time.
As in all of my guides, I’m 100% honest, only recommending legit companies. You can be assured that any company you apply to above will pay you if you get hired.
As always, if you want to comment on the companies mentioned or you want to add a company to the list, you’re more than welcome to do so in the comments below.
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Hi! My name is Tom Nathaniel, and I created LushDollar to help share my honest thoughts on everything money. It's the Internet's most honest money site after all. I have worked in the finance industry since 2006, consulting with multiple Fortune 5000 companies.
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