ModSquad Review: Flexible Social Media Gigs

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ModSquad provides a range of services, from customer support to managing social media communities, and they need someone like you to help them.

If you’re looking for a work-from-home job where you can work whenever you want and choose the projects that make the most sense to you, then this could be a job to consider.  It’s not going to pay much, but it’s a lot better than some of the options I have mentioned before.

So, whether you’re looking for more information about ModSquad or you want to find a flexible online job opportunity, let’s see if this job makes sense for you.

How ModSquad Works

Essentially, ModSquad is a freelance website that pays you to perform a range of social media tasks for companies that you get to choose from.  This can include customer support, moderating content or managing communities, to name a few.

If you were to get hired, you can log in and pick out a project that’s of interest to you.  These types of projects will vary, as I mentioned, but most revolve around customer support as well as content moderation.  As you probably know with social media, some posters, sometimes known as trolls, can get out of hand, and it will be your job to moderate the community to ensure it’s a safe place for everyone, for example.

Aside from content moderation, customer support will also be available, which will revolve around answering chat, email as well as phone inquiries.

Another job, which revolves around trust and safety will require you to review any content flagged by the system.  This can include profiles, pictures, videos, etc.  If any of the content is deemed inappropriate, then it will be your job to flag it.

All you have to do is apply for the job after you review the project details and then wait for a ModSquad employee to review your application.  If you’re accepted, you will receive an email, which will give you more information as to when your training starts, otherwise known as the onboarding stage.  During this stage, you will get to choose your schedule as well as learn more about the company/project you’re working with.

Once the process is complete, all you need to do is log in and work.  Unfortunately, all projects don’t last forever, as many do have a time limit, but again, this will be noted in the project details.  In some cases, at least from what I read, some people do get hired full/part-time if the company likes the work provided.

How Much Can You Make on ModSquad?

Whenever you work on a project, you will always get paid by the hour, and what you get paid will always be stated in the project briefing.

From what I have seen and read in the reviews, most projects pay about $10 to $15 per hour, but some can pay more than this if you have certain skills.  For example, if you’re bilingual, you can often make more.  How much more will depend on the language spoken.

Getting Paid

As for payment, ModSquad pays out via PayPal once a month at the end of the month.

The nice thing about this is that you don’t need to meet a minimum threshold, either, as the company will automatically process your payment and send it out.

While the payout is only once a month, this is a bummer to some, but seeing there’s no minimum threshold and payments are automatic, it’s a set it and forget it payout setup.

What the Internet is Saying

More than 150+ people reviewed the company on Indeed, giving them an okay 3.5/5 rating.  What many complained about was the low pay, the lack of work and the instability.  Most said that you should consider a simple side hustle, nothing else.  Positives, however, included the fun work, easy-going managers as well as flexibility.

On Glassdoor, close to 450 people gave the company a mediocre 3.6/5 rating with 73% saying they would recommend the company to a friend.  Highlights included flexible hours, great people to work with as well as the ability to work from home.  Downsides, however, included the low pay, no benefits and poor training.

The Pros:

  • flexible hours
  • work from home
  • no requirements to apply
  • great support staff
  • easy work

The Cons:

  • low pay
  • no benefits
  • training is said to be meh
  • no room for advancement


If everything sounds great to you, then joining is extremely easy.

All you need to do is follow this link and then click on the “apply today” button.

You will then be directed to a lengthy application page that will ask you to upload your resume as well as answer a variety of questions, from demographics to why you want to apply to the job.  In comparison to most companies I have talked about, I would say this is one of the longer application processes by far.

I would recommend you set aside at least 30 to 45 minutes to fill out this application in detail, maybe more if you don’t have an up-to-date resume.

How long does it take for ModSquad to respond?

Once you submit your application, the company does ask that you wait about three days to hear back.  If you do, you will then be asked to consent to a background check and then begin the onboarding process, depending on the project you choose.

Final Thoughts

5/10If you like social media and you like the idea of customer support/moderation-like gigs, then it may be something to consider, as long as you don’t mind averaging $10~ per hour.  If you’re happy with that, then I say apply and see where it takes you.  Just remember that it will take you a long time to apply, so you won’t be earning cash immediately.  Even when you join, there’s no guarantee, either, as the projects do vary.  You won’t always find work.

In the end, ModSquad isn’t for everyone and that’s okay.  What’s good for me may not be good for you and vice versa.  If you’re comfortable talking with customers and managing a social media profile, then it could work.  If not, there are million other ways to make money online if that’s what you’re looking for.

That does it for now.

As always, if you want to comment on your experience or ask a question, feel free to use the comments section below.

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Tom Nathaniel

Hi! My name is Tom Nathaniel, and I created LushDollar to help share my honest thoughts on everything money. You won't find gimmicks here. It's the Internet's most honest money site after all. I graduated from Arizona State University, and I have worked in the finance industry since 2006, consulting with multiple Fortune 5000 companies.

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