Earlier in the year, one of the world’s biggest hotel chains, Hilton, announced that they were hiring hundreds of at-home sales and customer service representatives. The great thing about this at-home gig is that it’s backed by a very reputable company and no college degree is required. On top of it, the company will pay to train you virtually. If you want to work with a leader in the industry, this is a remote gig to put high on your list.
In today’s work from home review, I check out this gig and let you know what you can make, how it works as well as what other employees think about it. As always, I’m 100% honest, only letting you know how it is.
So, if you’re looking for a part- or full-time job, where you can work from the comforts of home, Hilton may be the gig to consider.
According to the official website, you will be part of the “guest experience.” It’s going to be your duty to interact with guests calling in, essentially helping them with reservations and/or answering any questions they may have. This will greatly depend on which job position you choose, but essentially, both jobs require you to talk over the phone as calls come in. All Hilton Reservations and Customer Care Representatives are considered to be the first point of contact for the hotel.
As a “Reservation Sales” agent, you will answer any reservation inquiries over the phone or via email, whereas a “Customer Care” representative will focus moreso on helping people, solving any problems that may arise.
Both part- and full-time positions are available. As for hours, the company does ask that you’re able to work nights, weekends and holidays when scheduled.
As mentioned, the company is hiring for two positions almost all of the time: Reservation Sales and Customer Care. Regardless of which position you’re applying for, Hilton is looking for the following in a candidate:
- great communication skills
- ability to pay close attention to detail
- excellent computer skills
- one year of customer service experience
- high school diploma (2- or 4-year degree preferred)
Aside from these qualifications, they also ask that you meet these specific hardware requirements:
There are no exceptions with the technical requirements, so it’s very important you meet these qualifications before applying.
Unlike a lot of companies that expect you to have a computer on hand, Hilton will provide you with a desktop (minus the monitor), a keyboard, mouse, flash drive, and ethernet cable. It will be your duty to set up the computer in a quiet environment inside your home.
And, one last thing, you must live in one of the following states to be considered.
- New Hampshire
- New Mexico
- North Carolina
- South Carolina
If not, you cannot apply and, unfortunately, Hilton won’t consider your application, no matter how qualified you may be.
The pay rates will depend on the position you apply for, but in my research, I found that you’re offered a base pay as well as incentives. On Glassdoor, multiple employees say they are paid between $11 to $12 per hour with bonuses.
When I researched the bonuses, it appeared they paid out monthly once you’re fully trained. You can expect bonuses to be about $250~ per month in your first year, but of course, this will depend on your sales performance.
Keep in mind that most positions I mention are independent contractor positions, but this isn’t the case with Hilton. The company will hire you as an employee, which means you can become eligible for a benefits package after 90 days. At that time, the company offers medical, dental, vision as well as a 401(k) with company match. In addition, they provide paid time off, travel discounts and much more.
What Others Are Saying
Overall, Hilton had positive reviews. On Glassdoor, for instance, the company received a solid 4.2/5, with more than 83% stating they would recommend the job to a friend. The work from home reviewers mentioned the following:
- room for development
- great travel perks
- many said Hilton does care for its employees
- good PTO
- in-depth training program
- very flexible
- working longer hours
- pay isn’t the greatest
Aside from Glassdoor, reviewers on Indeed gave the company a decent 4.0/5 rating, with many reviewers boasting about the work-life balance, job security as well as the pay.
If you want to work for a household name and you want a part- or full-time gig with benefits, this is one to at least look into. Sure, you won’t get rich, but you can make $12~ per hour, with room for advancement. This seems to be the industry standard wage for at-home customer service reps.
In reading about Hilton, they provide top-class training and want you to succeed in any way. The reviews are higher than normal, as you can see. If you are interested, follow this official link and view the jobs available at the moment. Keep in mind that you may not see a job at the time you click, however, you can set up an alert to stay in the loop when a job does arise in the future.
As always, if you want to comment on Hilton or ask a question, feel free to do so in the comments below.
Want $5 free?
Try out Swagbucks, the most popular reward program I make the most money with. Simply answer survey questions and get paid!
Join Now to Get $5!