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U-Haul Work at Home Reviews: One of the Best?

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I recently wrote about the many work-at-home call center opportunities.  If you want a great part- or full-time job that you can work from the comforts of your own home, then you may want to check out the list.  As long as you don’t mind talking to customers over the phone, you will find that there is a ton of companies that want to hire you right now.  Some of these jobs even include benefits!  How great is that?

Well, in that post, I mentioned a few bigger-named companies that are almost always hiring, including one of the most popular companies, U-Haul.

If I find that the company hires often and I hear a lot of great things about it, I always like to dive in and explain how you can work for the company as well as what they have to offer you.  I also want to see if it’s worth it.

In this post, that’s what I want to do.  I want to talk about the U-Haul jobs available, how you can apply, what you can make as well as what you can do to increase your chances of landing the gig.

If you want to work from home from a well-known company, then you may want to check this U-Haul work at home review out.

U-Haul Work at Home Jobs Review

According to the official U-Haul website, the “sales and reservations work from home program” is ideal for those who are looking for a part-time job that allows you to work from home, all on a flexible schedule.

While U-Haul does have a brick-and-mortar customer service call center based in Phoenix, Arizona, a fair majority of its agents work from home.

The company offers training from home, benefits and a very flexible schedule.  That alone makes it one of the best at-home customer service agent opportunities as many will consider you as an independent contractor, not offering you any benefits at all.

NOTE:  Before you get excited about this opportunity, the company does not hire from the following areas:  the state of California, DC, Chicago, New York City and Montgomery County, Maryland.  Unfortunately, if you live in any one of these areas, you will not be eligible.  This is accurate of January 2020 and is subject to change.

The Types of Jobs Offered

As a U-Haul at-home customer service agent, the company offers a variety of customer service-oriented jobs, according to my research.  Some of the most popular jobs include providing customer service, roadside assistance and/or helping with sales and reservations whenever a customer calls the 1-800-GO-UHAUL phone number.  This will be specified in the job title when applying, but all require you to talk over the phone.

As mentioned prior, almost all of these jobs are part-time, meaning you should expect to work about 20 to 32+ hours a week, no more than this.  There doesn’t appear to be any full-time positions available, at least at this time.

Depending on the positions, some do require that you work in the actual call center and then transition to an at-home position, but this isn’t always the case.  If you truly want a virtual office job and don’t want to worry about training in person, then you will want to make sure that it specifies that all of your training is done online.



Requirements

According to the job descriptions that I have seen, there are a few requirements you will have to agree to.

For one, you must agree to be available between the hours of 11 a.m. until 7 p.m. during the weekdays and 5 a.m. until 5 p.m. on Saturday and Sunday, all on Arizona time.  You must also agree to work at least one weekend day and agree to work holidays as the customers will always need help while on the road, no matter what time of the day.

The job description, however, does note that your availability may increase if you’re available more than your co-workers.  The more open your schedule is, the more hours you can expect.  While the company wants to offer flexibility, you may see fewer hours if your availability doesn’t align with the company.

Secondly, like any job, you will need to meet the following minimum requirements:

  • at least 16 years old
  • GED diploma or enrolled in high school if younger than 18
  • basic keyboard and computer skills
  • excellent verbal communication and listening skills
  • a clear speaking voice
  • general knowledge of U.S. geography
  • if you reside in Canada, you must speak French and English

Lastly, the company does ask that you have the following equipment/setup:

  • a quiet, dedicated office space
  • work dependently as if you were working inside the call centers (in a nice way, find child care!)
  • all work must be done at your home address, no exceptions
  • must have a non-wireless USB headset with a microphone
  • need to have the following minimum internet speed requirements:  5MB down / 2MB up, or greater (check Fast.com for your speeds)
  • Mac OS or Windows 10
  • 8GB of RAm
  • CPU score of 2500 or greater

To know what kind of computer speeds you have and if you qualify, this TechGuided.com guide can help show you how it’s done.  If you have specs slower than this, then the company will not consider you for a position.

As you can see, there’s not a lot in terms of experience, making for a great entry-level position opportunity.

The Pay and Benefits

Ah, the good part.  The pay and benefits.

The company does offer benefits, some which include a dental plan, a very limited medical plan, a stock purchase plan, company discounts, a 401(k) and a membership to a credit union.  There are more benefits for full-time workers, such as a full medical plan, but full-time opportunities won’t be available if you’re new to the company.  You will have to wait until you’re hired within and complete the training.

As for pay, the base pay appears to start at $10 an hour but can increase to as much as $15.  Depending on the position you apply for, bonuses are available, most for sales agents who can confirm a rental car booking.  Plan on making minimum wage if hired for an at-home position.

Keep in mind that this pay range comes from third-party sources, not directly from U-Haul itself.

Reviews

As with any of my reviews, I love to see what others say about anything.  It’s not all about me.  In my hunt, I found three major websites — Indeed, Glassdoor, and CareerBliss — all had a variety of reviews.  I broke it down below.

  • Indeed:  Out of all, Indeed had the most reviews, close to 5,000 reviews, with an okay 3.6/5 rating. 
  • Glassdoor:  Glassdoor had more than 1,500 reviews, sitting at a 3.1/5 rating, slightly lower than the Indeed rating.  66% recommended the CEO, while only 52% would recommend this job to a friend.
  • CareerBliss:  CareerBliss only had 70 reviews with a 3.4 average rating, about the same as Indeed.

According to these major websites, it seems as if the job was average.  Don’t expect anything great or bad.  Just something in-between.  Honestly, out of most call center jobs, the reviews usually hover in the “average” range, so it’s going to be tough to find anything better than this.

Combing through both the pros and cons, here’s what the majority said about the company.

The Pros

A lot of people did state they loved the job and the flexibility the company offered.

The ability to work from home in a comfortable setting.

A lot of history, almost assuring you that it’s not a fly-by-the-night company.

Many complimented the friendliness of their managers/management.

Feels good helping people stranded or with their move.  Many noted the sense of accomplishment.

Many said the interview process is pretty easy.

The Cons

The schedule can be all over the place as noted above in the schedule flexibility section.  During one week, you could have 30 hours, whereas the next week, you may only see 10.

Some said the hourly rate wasn’t worth the work involved.

It can be busy at times.

It’s a customer service-oriented job, so expect a lot of people to yell at you or not get their way.  This can lead to stressful situations.

Very strict on attendance.

Time off can be hard to get, according to former employees.

Not much room for advancement unless you live in Arizona.

Some feel the training is too short and didn’t feel ready for the job.

How to Apply

If all of this sounds of interest, then your next step is to, well, apply for the job.

To apply, head to the official U-Haul jobs website at jobs.uhaul.com/OpenJobs.

Choose the “call center – work from home” category and then filter out your results to see what’s available.

Depending on the time of the year, you may see a ton of listings, whereas other parts of the year, there may be only a handful of listings.  It really depends on the time of the year.

If you find a job that fits your qualifications, then you will want to apply just as you would with any other job.

The entire process, from start to finish, can take upwards of 45 minutes to complete.  You will need to upload your resume, a cover letter as well as provide three professional references.  You will also need to provide your social security number so that they can run a background check and/or a credit check before hiring.

U-Haul was founded by a navy veteran, making it a point to be very military friendly.  If you have this sort of background, then your chances could be much better than your competing applicants.  This isn’t confirmed, however.  Just a tip I wanted to mention here before I close it out.



Hiring Process

If you’re lucky enough to get a call, the hiring process is fairly straight-forward.

After you put in your application, you will receive a call, usually about seven to 10 days after you submit it.  It could be longer (or shorter), but it’s just dependent upon the time of year.  During this call, they will tell you that they are sending you some information via email as well as what the job entails.  This isn’t a job interview, but rather, a way to determine if you qualify for the job.

Once they send an email, you will have to return it, filling out all of the necessary information, including a speed test to ensure your speeds are fast enough.  If it all goes as plan, then they will contact you and ask you to set up a date to take a telephone interview.  This interview will happen during the next week or so.

During the telephone interview, it will be no different than your typical customer service interview.  They will ask you about dealing with irate customers as well as ensuring you know the rules of working at home.  Just picture it as a interview, only that it’s done over the phone.  After the call completes, you will know if you get the job by the end of workday.

If hired, congrats!  You will then be asked to take a drug test as well as get an I-9 form signed by a local GM at a nearby U-Haul center.  Depending on where you live, this could be more than 30+ minutes away, but you only need to do it once.

If everything goes according to plan, you can set up a training date to start.  Training is said to last about four weeks, all of which can be done in the comforts of home.

Final Thoughts

If you want to work from home and don’t mind talking with people over the phone, then U-Haul is a company to at least consider.  They have been a pioneer for more than 70+ years and nothing is stopping them now.  This can lead to a lot of job security and even promotions in some cases.  This depends on where you live.

For now, U-Haul is high on my list if you want to work from home and have very limited work experience.  As long as you meet the requirements mentioned above, you could have a good chance of getting a call back.

In the end, don’t expect to get rich nor get a ton of raises in the future unless you live in a location that’s known for promoting.  Rather, picture this opportunity as a way to earn a few hundred dollars a week, if that.  Maybe, and it’s a big maybe, it could turn into a career if you rise in the ranks.  No promises, though.

Now, it’s your turn.

Have you ever worked from U-Haul?

Are you thinking about it?

As always, you’re more than welcome to vent in the comments below.  You can also ask questions if you choose to do so.

In the meantime, if you’re interested in applying, follow this link to start the application process.  In doing so, I can only hope you receive a call.  Best of luck!

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Tom Nathaniel

Hi! My name is Tom Nathaniel, and I created LushDollar to help share my honest thoughts on everything money. It's the Internet's most honest money site after all. I have worked in the finance industry since 2006, consulting with multiple Fortune 5000 companies.

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