VoiceLog is one of the thousands of companies I have mentioned on occasion and often hires independent contractors who want to work from home. They claim to be the #1 provider of third-party verification services in the United States, working with more than 250+ clients.
In short, the company helps provide verification and recording services to help companies better qualify customers and help increase consumer satisfaction rates. To date, they have processed more than 100 million calls in over a decade of service.
If you like the idea of listening to a phone call and essentially “judging” it, you may want to consider applying.
What Kind of Work Would I Do?
If you were to apply as an independent contractor, it appears that they have an independent contractor position as a live operator.
As a live operator, it would be your job to receive live verification calls that are recorded for various services that are looking to combat sales fraud. It will be your job to verify a customer’s choice to order a service. According to the FAQs, all recorded calls must meet certain requirements to be considered “verified.” There is no selling involved. It just seems as if you need to read from a script whenever a customer calls in.
The job titles may sound broad, I know, but they do provide training like any other job to help you know what to listen for when working. In fact, before you even begin working, you will have to go through a training session, which can take up to five days to complete. Training is unpaid.
When Can I Work?
As an independent contractor, you do get to select your hours, but the company does ask that you pick up “blocks,” which can vary from two to six-hour blocks. Blocks are available anywhere from 2 p.m. CST until 11 p.m. CST Monday-Friday and every other weekend.
You can choose as many hours as you wish, but you must select a block to work and get paid for your time. You must also work at least 20+ hours per week to stay active on the platform.
How Much Can I Make?
Like many call agent-like jobs, the pay isn’t much. In fact, it’s a pinch more than minimum wage.
According to the official website, live operators will earn a minimum of $8.50 per hour, whereas verification agents would make a certain dollar amount per call reviewed. In that case, it would depend on how many calls you received.
The company pays out twice a month, on the 8th and 22nd, via direct deposit.
Like most jobs, to start working, there are minimum requirements which need to be met to start working. However, the requirements set forth are fairly basic and are as follows:
- quiet home office setting
- at least 4 GB of RAM and CPU processor newer than an Intel Core I3
- Microsoft Word, Excel and PowerPoint
- high-speed broadband internet
- current anti-virus software
- a second phone line already installed (no VoiP)
- at least one year of customer service experience (looking for responsible, organized, patient and friendly applicants)
- headset (Plantronics noise cancelling headset recommended)
- required to work at least 20+ hours a week
- must be at least 18+ years old and reside in U.S.
How Can I Apply?
If you’re interested in working at least 20+ hours a week and making $8.50+ per hour, then you can apply via the company’s official website.
What you will want to do is go to the “contact us” page and then click on the “apply here” link found on that page. As long as it states that they are accepting applications for independent contractors, then you can apply.
Look for the “independent contractor” position and click on it to apply.
Before you do, just be sure to glance over the requirements and know what is expected of you. While I listed the requirements above, things can change and I may not be able to update this post.
According to the application page, it does state that “applicants are contacted on an as needed basis and only if the applicant meets the requirements.” They note that if they don’t contact you that you do not contact their human resources department or customer service departments as they can’t provide any information. So, unfortunately, it doesn’t appear you won’t be able to follow up on your application.
Applying to the job is 100% free, and the application process is no different than applying to any other reputable job online.
The company will hold onto your application for six months, so there is that chance you may hear from them months from now if they need your services.
Looking online, I was able to find people talking about this company. Overall, the reviews were pretty poor, with Glassdoor users giving it a measly 2.4/5 rating.
In reading these reviews, here’s what I found out about the company…
The hours seem to be hard to come by and can be hard to choose from. Some even said they were told to leave early if slow.
The pay, while I already knew this, was quite low at $8 per hour. There are so many other jobs that pay much more than this and the job description is essentially the same.
Another downfall was that you weren’t paid for training, which could eat up two days of your life.
On the plus side, people seemed to enjoy the flexibility, in being able to create their own hours and that it didn’t take much to complete the job. The training was easy, according to most pro responses, even though it was unpaid.
In reading reports, it seems as if you’re going to have a hard time snagging hours and many people hated that you needed a dedicated landline. This alone can cost you $30+ per month, about four hours of work. Is that worth it to you?
If you can get the gig, it doesn’t seem too bad, however, the pay is quite low at $8.50 per hour and they have poor reviews, so take it for what you will. Personally, I wouldn’t apply. While this pay seems standard for the online call agent space, there are much better options out there that can pay a few dollars an hour more, so don’t think that this is your only option. Plus, the reviews are much better.
The biggest perk is that you don’t have to sell and most calls seem to be recorded, so you don’t have to talk directly to people. This can be a plus if you’re looking for a job that doesn’t require much human interaction.
As long as you don’t mind working for $8.50 per hour and can commit to 20+ hours a week, then it could be a decent way to make $170 gross per week. Again, it’s not much, but if you’re looking to work in the comforts of your home and just want to listen to calls and read from scripts, it’s one to at least consider… maybe.
Remember, if you do apply, it could be months, if at all, to hear back.
Now, I turn the tables to you.
Have you worked with them?
Are you thinking about it?
As always, you’re more than welcome to share your thoughts in the comments below.
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